Rachel joined NAB as EGM, Deposits & Transaction Services, in January 2017, leading NAB’s Global Transactional Banking. Rachel has 20 years of diverse experience and a track record of creating and delivering successful business performance and transformation.
Rachel is currently Acting EGM, Customer Experience. Rachel is accountable for transforming the Customer Experience for NAB’s customers, creating an integrated end-to-end customer experience strategy that enables a cultural change where the customer is at the core of everything NAB does.
Rachel has held various executive roles at Westpac from 1999 – 2016. Prior to moving into banking, Rachel worked as a financial services strategy consultant with Andersen Consulting.
Rachel holds a Bachelor of Economics (Hons) (Macquarie University), Graduate, Australian Institute of Company Directors and Graduate, Harvard Business School Women’s Leadership Program.